Frequently Asked Questions
How long will it take for my Namu Shop order to arrive?▼
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order has been dispatched.
What is your return policy for fashion items?▼
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our online portal to initiate your return and receive a prepaid shipping label.
Which payment methods do you accept?▼
Namu Shop accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna for a more convenient checkout experience.
How do you ensure the quality of your garments?▼
Every piece is carefully inspected by our quality control team. We source premium fabrics and partner with ethical manufacturers to ensure your clothing remains beautiful for years to come.
