Frequently Asked Questions

Everything you need to know about shopping with Namu Shop.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package departs.

What is your return and exchange policy?

We offer a 14-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition releases or sale items may be final sale.

How do I determine the right size for me?

Each product page includes a detailed size guide with specific measurements. As we curate brands from around the world, we recommend checking individual item dimensions to ensure a perfect fit.

Do you offer international shipping?

Yes, Namu Shop ships globally. International rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my order?

Once your order has shipped, you will receive an automated email containing your tracking link. You can also log into your Namu Shop account to view your order history and current status.