Returns & Exchanges

At Namu Shop, we strive to ensure you are completely satisfied with your curated fashion pieces. If a garment doesn't meet your expectations, we offer returns and exchanges on unworn items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.

• 4.
  Receive Refund

  Once our team inspects the returned items for quality assurance, your refund will be processed to the original payment method within 5-7 business days.